I knew I didn't like American when they stopped cleaning their lavatories with any regularity, and I especially didn't like them when they dumped my platinum status after I didn't fly with them for a month, but cancelling thousands of flights because they failed to adhere to safety regulations is ridiculous and irresponsible! Do I care that they pointed out their own mistake? No, I do not! That was just a preemptive strike to hold at bay flak similar to that which Southwest received when their mechanical shortcomings were uncovered. Am I impressed with how AA I handling the situation? Of course I'm not. I am of the firm opinion that American had the rudest, surliest flight attendants so they have a pretty deep hole to dig themselves out of where customer service is concerned. Why I am especially upset is because they have RUINED our surprise trip to go see M2K2 and her family this weekend.
Unforgivable.
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4 comments:
I always believed that "it's the thought that counts" was a true statement. But, I believe it even moreso now. While I'm extremely disappointed not to be able to see you and meet husband this weekend I still smile when I think about what you and Mark were up to all this time. And, I appreciate your willingness to go through with it given your current condition (like being pregnant is a disease! :))
I really can't tell you how special you guys made me feel. American Airlines may suck, but they can't take away from me!!!
this is what makes me mad:
====The FAA noted that airlines had 18 months to check electrical wiring on MD-80 jets since an initial order was issued in September 2006.======
They waited til the last minute to do it!!!! we could ALL have been in horrible jeopardy flying around on un-inspected planes! i want to know how many other airlines are going to end up doing the same thing.
sorry you can't take your trip. But, you will get biscuits out of it!! :)
That sucks. Melek makes a good point, why did they wait until the last minute?!? They wouldn't have had to ground 1000's of flights had they taken a few a day to check. DUH! I read an article that said they are under no obligation to give a refund of any sort. That's total robbery I think. Anyways, maybe you will get the chance to take the trip another time :O/.
i'm so sorry! i kept thinking of all of the people who were missing special events b/c of those cancellations. weddings, funerals, birth's of grandchildren etc. totally unforgivable
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